Rack Safety Hardware Request Form

Greetings Humanoids,

As you may or may not know, in late 2019, we issued a safety recall for our 8 and 24 Pack Racks in cooperation with the US Consumer Product Safety Commission. For specifics on which racks are included, please visit our Safety Recall Page.

In some instances, the rack can loosen and contact the front wheel, which could lead to an accident. If you are currently using one of these racks, please immediately remove the rack from your bicycle until your rack is updated with a Security Kit.

In order to remedy this, we created a security hardware kit that includes hardware that will mount to the end of each upper strut once your rack is installed back onto your bike as well as patches bolts to attach the rack to the fork.

To obtain the new Security Hardware kit at zero cost, you have a few options:

1. Contact the shop where you purchased the rack from, or your nearest bike shop and ask them to order you one and install it for you. There is a good chance they may even have a kit or two at the ready.
2. Fill out the form below and we will send a kit your way.
3. Email us at derby@surlybikes.com or call us at 877-743-3191.

If you need more than one rack safety hardware kit, please reach out to us at derby@surlybikes.com.

For more information about the rack recall, including a handy Q&A section, please check out our Surly 8 and 24 Pack Rack Update Blog and our Safety Recall Notification Page.

Thank you for your understanding,

-Surly